J.D. Power published this year’s Customer Service Index study, and Buick scored big. The mass-market brand landed at the top of the rankings for the third year in a row. Booking appointments digitally increased customer satisfaction. Thanks to its industry-leading service, Buick was the Highest Rated Automotive Brand.
Buick scored 857 out of a possible 1,000 points, putting it ahead of second-place MINI and third-place Mitsubishi. Chevrolet and GMC ranked fourth and fifth, respectively. Although Buick models feature luxurious amenities and affordable pricing, the brand still competes with mass-market manufacturers. Premium brands were rated separately, although Buick’s score competed with the top brands there as well.
Thirty-four percent of survey respondents stated they preferred to communicate via text message. Unfortunately, less than 10 percent of service departments use text as a method of communication.
Buick continues to streamline the car ownership experience, and that dedication played a major role in the brand’s success. More consumers enjoy the convenience of booking service appointments digitally. Many preferred to communicate with dealers via text messaging.
While some brands lag behind and have yet to implement technology into sales and service, Buick is ahead of the curve. Notably, the Customer Service Index survey found brands with an all-digital experience scored 75 points higher.
Get a closer look at what Buick has to offer and why it is the highest rated mass-market automotive brand for dealership service when you visit Jim Causley Buick GMC.
When water gets into the cracks in concrete and freezes, it expands, weakening the concrete and causing the phenomenon known as potholes. Potholes are one of the worst parts of driving during the winter and can seriously damage your car, so follow these tips on how to avoid pothole damage.
Increase your following distance. If you’re following too close to the car in front of you, you won’t see a pothole in time to avoid it, so leave plenty of space to give yourself more time.
Slow down. The faster you hit a big pothole, the more damage it might do to your car, so go slow on roads and highways with lots of potholes.
Keep your tires properly inflated. Your tires are less likely to take significant damage if they’re inflated to the level suggested by the manufacturer.
Avoid puddles. A puddle in the middle of the road probably means a pothole, and you have no way of knowing how deep it is when it’s filled with water.
Keep a firm grip on the wheel. If you do hit a pothole, the last thing you want is to lose control of your car, so when you see a pothole you can’t avoid, grip the wheel tightly and make sure you have control of it.
Detroit wouldn’t be what it is were it not for the
automotive industry, and the automotive industry wouldn’t be what it is were it
not for Detroit. It’s impossible to understate the impact that the Motor City
has had on the American car market and its explosive growth throughout the 20th
Of the major players in the history of Detroit, few are as influential as General Motors. The Michigan city wasn’t a household name until pioneers like William Durant and Charles Stewart Mott put it on the map. When they founded General Motors in 1908 in Flint, Michigan (later moving to Detroit in the 1920s), they probably didn’t anticipate the impact their business would have.
As General Motors acquired Buick, Oldsmobile, Cadillac, and
Pontiac, manufacturing jobs and economic growth in Detroit skyrocketed. By
1950, Detroit was America’s fourth-largest city, with a population exceeding
1.85 million people. Throughout the 20th century, General Motors’ engineering
innovations injecting Detroit’s economy with vitality and prosperity. Even a
century later, General Motors is inextricably linked with Detroit’s reputation
as a hub of cutting-edge innovation.
Jim Causley Buick GMC Truck is proud to be located in the Detroit metro area, where the automotive industry began and continues to grow a century later. We look forward to the many innovations that General Motors has in store for the 21st century.
If you work for General Motors (or are related to someone who is), the GM Employee Discount includes a range of perks and special deals that you won’t find elsewhere. There’s a GM Extended Family Card, a GM Accessories Employee Discount, a Certified Service Discount, and more. In short, you or your GM employee can find special deals for every step of the car-buying process. Whether you’re looking for small accessories or you’re buying a new GMC, using your employee discount will save you money.
According to GM, employees and eligible family members can use a GM Employee Discount to buy or lease an eligible, new Chevy, Buick, GMC, or Cadillac vehicle at a discounted price below the MSRP. The list below shows everyone who’s eligible:
Any active GM employee
Their spouse, children (and stepchildren), grandchildren, grandparents, parents, siblings, in-laws, aunts, uncles, nieces, and nephews.
Retired and former hourly or salaried GM employees
Widows and widowers of former GM employees
And employees, retirees, and surviving spouses of eligible divested companies and other organizations
Most new and used 2019 and 2018 GM cars, SUVs, trucks, and vans are eligible for discounts. In order to use the special discounts and rewards, you’ll need to obtain an authorization number and then take that to your local GM dealership. Simply select “GM Employee Discount” from the Programs menu on the GM Family First website, and select “Get Authorization Number.”
If you have any questions about this process, please contact us at Jim Causley and let us know you’re eligible for a GM discount.